Findings

First Video

The first video is of someone who uses wikipedia often in their life. This was obvious in their navigation of the site. He mentions that there are many links in the site that are not completely relevant to the page that is currently being accessed. He gives an example at the 9 minute 20 second mark talking about how there is a link from cinnamon toast crunch to French Canada. He also mentions how he is surprised that the United States is not linked in the page, despite being already on the page. At 11:10 he mentions again the inconsistency of the links on the pages, with many not having much use while other words that he would expect to have a link do not have one. He again marks inconsistency in some of the links at 45:13, where he says that some links he expected would take him to another page would instead link him further down the page. This is exactly what I was hoping to test during this project. I chose to restrict some of the use of the site mainly to focus on the internal links because I see them as the largest issue with the functionality of the site. This test went very similarly to how I expected it to, with this user being a veteran of Wikipedia and using it often, I knew that the more experience a user had with wikipedia, the faster the time would go for this test, but I did not expect this much of a time differential. Overall, I would say the site is still usable, as there are net positives to having this many links. The user said that the task of navigation did give him a slight amount of stress (27:50) and considering he is a frequent user of wikipedia, I have reason to believe that this stress would be exacerbated by those less familiar with the site.

Second Video

The second video is someone who does not use Wikipedia very often. She mentions at 10:08 that having been on the site for the first time in a long while, she wonders how anyone finds information on the site at all due to all the links. She also mentions at 24:29 how she wishes that Wikipedia’s words were larger and overall less condensed to make reading easier. I was expecting slightly more issues with this test than the first video, however I did not expect one of the tasks to take almost an hour to complete. I believe this video shows better than the first one just how easy it is to get lost in the site, and get sent onto a topic completely different than the one you meant to start on. The site is still usable in this case, as she was able to get onto the site quite easily, but navigation is the main challenge when it comes to this test. This user definitely walked away frustrated by her experience with this test, especially the fourth task which took her close to an hour.

Third Video

The third video is a user who has not used Wikipedia since he was in middle school. At 12:06 he mentions how he enjoys that the site is a spider web of sorts, allowing for two completely separate things to be interconnected through mutual links. At 1:25:00 he mentions that he likes the convenience of having all the links there, though the links did somewhat sidetrack him into wanting to go to a different site to read up on different things, saying that it was interesting and made him want to learn more on aspects. He then mentions how it was difficult to stay on track of what he was supposed to do. Despite not having the largest sample size for this test, I would say this test went like how I expected it to. I again did not expect that this test would take as long as it did, taking around an hour and 15 minutes in total. Again, he seemed to indicate that the site was usable, and even expressed pleasure in having done this test. At 1:25:30 he expresses that he had fun doing this test, leading me to believe that he left happy, having enjoyed himself during this test.